Create an Account

Shopping cart

Close

No products in the cart.

0 RM0.00
HomeRefund and Returns Policy

BUAYA COLLECTION
Company Registration No.: 003580781-P
Effective Date: 01 January 2026

1. General

This Return & Refund Policy governs returns, exchanges, and refunds for products purchased from BUAYA COLLECTION. By placing an order, you agree to comply with this policy.

2. Eligibility for Returns

To be eligible for a return:

  • The item must be in unused, unwashed, and original condition with all tags intact.

  • The return request must be made within 3 days from the date you receive the item.

  • Returns will not be accepted after 5 days from delivery.

Sale or promotional items may not be eligible for returns unless stated otherwise.

3. How to Request a Return

  1. Contact our customer service via the official contact details on our website.

  2. Provide your order number, product details, and reason for return.

  3. Only returns approved by BUAYA COLLECTION will be accepted. Unauthorized returns will not be processed.

4. Refunds

  • Refunds will be processed after the returned item is received and inspected.

  • Refunds will be issued using the original payment method.

  • Shipping fees are non-refundable unless required by law or in case of defective items.

5. Exchanges

  • Exchanges are subject to product availability.

  • If the replacement item is unavailable, a refund will be issued instead.

6. Shipping Returns

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping service for returns, as BUAYA COLLECTION is not responsible for items lost in transit.

7. Contact

For any questions regarding returns, exchanges, or refunds, please contact BUAYA COLLECTION via the contact details provided on the website.

Back to Top