Refund Policy
Effective Date: 15 October 2025
Company Name: Buaya Collection
Website: www.buayacollection.com
Email: support@buayacollection.com
Overview
At Buaya Collection, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may be eligible for a refund or exchange, depending on the circumstances of your order.
Please read the following policy carefully before submitting a refund request.
Eligibility for Refund
You may request a refund if:
- The item received is defective, damaged, or incorrect, or
- Your return request has been approved by our customer support team
All refund or return requests must be submitted within 2 days from the date the order is received.
To qualify for a refund or exchange, the item must:
- Be unused and in original condition
- Include original packaging, tags, and accessories
- Not show signs of wear, damage, or alteration
Refund Options
Depending on the situation, refunds may be issued as:
- Full refund to the original payment method (for approved defective or incorrect items)
- Store credit for eligible returns or exchanges
Please note that refunds are not applicable for products marked as:
- Final sale
- Clearance items
- Non-returnable products
Refund Process
Once the returned item has been received and inspected, we will notify you via email regarding the approval status of your refund request.
If approved:
- Refunds to the original payment method may take approximately 1–7 business days depending on your bank or payment provider
Shipping Fees
Original shipping fees are non-refundable unless the return is caused by our error, including:
- Defective items
- Incorrect items sent
For returns not caused by defects or errors, customers are responsible for return shipping costs.
Late or Missing Refunds
If you have not received your refund after the stated processing period, please:
- Check your bank account again
- Contact your payment provider or credit card company as processing times may vary
- If the issue persists, contact us directly at support@buayacollection.com
Non-Refundable Circumstances
Refunds will not be issued for:
- Change of mind after order confirmation
- Incorrect size or variant selected by customer
- Sale or discounted items
- Items damaged due to improper use, handling, or care
Contact Us
For questions regarding refunds, returns, or exchanges, please contact us: