Refund and Returns Policy - Buaya Collection

Eligibility for Returns

Returns are accepted within 2-3 days of purchase for unworn, unwashed items with tags intact.

We collect necessary information like your name, contact details, and payment information to process orders and improve your shopping experience.

To start a return, contact our support team with your order details. We’ll guide you through the return steps.

Once we receive and inspect your return, refunds will be processed within 5-7 business days back to your original payment method.

Need a different size or color? Reach out within 2-3 days to arrange an exchange, subject to availability

Customized items or those purchased during special promotions are final sale and cannot be returned.

Return shipping costs are the customer’s responsibility, unless the item arrived damaged or defective.

For questions or concerns about our privacy practices, feel free to reach out to our support team.